SHIPPING & RETURNS
Shipping Policy
We’re excited to get your order to you! Each Hope. Love. Smile. product is made-to-order, which means it’s created just for you once you place your order. Here’s how our shipping works:
Processing Time
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Orders are typically processed and ready to ship within 3–5 business days.
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You’ll receive a tracking email as soon as your package is on its way.
Shipping Times
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U.S. orders: Usually arrive within 3–7 business days after fulfillment.
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International orders: Usually arrive within 7–15 business days after fulfillment (depending on destination and customs).
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Shipping times are estimates and may vary due to holidays, weather, or carrier delays.
Shipping Rates
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Shipping is calculated at checkout based on your location and the items in your order.
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International customers are responsible for any customs fees or import taxes that may apply.
Lost or Delayed Packages
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If your package seems delayed, please check your tracking link first.
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If your order hasn’t moved in more than 7 days, reach out to us at support@hopelovesmile.com and we’ll help track it down.
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If your order is lost in transit, we’ll work with Printful and the carrier to get a replacement sent to you.
Sustainability Note
Because each item is made-to-order, we help reduce overproduction and waste. Thank you for supporting mindful shopping that spreads hope, love, and smiles 💛
Returns
All Sales Are Final.
We hope you love your purchase! Because we’re a small business just getting started, we’re not yet equipped to manage returns or exchanges. This isn’t about being difficult—it’s simply about keeping things manageable as we grow. Every order truly helps us move forward, and we’re so grateful for your understanding and support.
Exchanges
We only replace items if they are defective or damaged.
Exchanges must be made within 15 days. If 15 days have gone by since your purchase, unfortunately we can’t offer you a exchange.
To be eligible for a exchange, your item must be unused and in the same condition that you received it. It must also be in the original packaging.
You will be responsible for paying for your own shipping costs for exchanging your item. Shipping costs are non-refundable. If you receive a refund, the cost of return shipping will be deducted from your refund.
Depending on where you live, the time it may take for your exchanged product to reach you, may vary.
If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.